Booking conditions

Reservation and cancellation conditions.

  1. Applicability
    1. The reservation conditions apply, to the exclusion of all other general terms and conditions, to the making of all reservations, as well as to all offers regarding the making of reservations.
    2. Deviation from the reservation conditions is only possible in writing and on a case-by-case basis.
    3. The reservation conditions also apply to all natural and legal persons that SLZ uses or has used when concluding and/or executing reservations or another agreement or when operating SLZ.
  2. Book and pay
    1. The current prices can be found on the website
    2. Reservations for a camping field or accommodation can be made via the website  or by e-mail .
    3. You will receive a reservation confirmation within two weeks after booking.
    4. If you do not want to make use of this reservation, you must cancel in time. See the cancellation conditions for this.
    5. After receiving the reservation confirmation, your deposit (50% of the total amount) must be credited to our account within 14 days. The total amount due must be received by us no later than 31 days before the start of your stay.
    6. By paying the deposit you agree to these conditions and our rules and your reservation is final.
    7. If your reservation is made within 31 days before the start of your stay, you must pay the total amount in one go and immediately after receiving the reservation confirmation.
    8. Failure to pay on time gives us the right to cancel a reserved camping field or accommodation. The cancellation conditions stated in these conditions then apply.
    9. If you have requested an optional reservation, your option will remain available for a maximum of 14 days after our confirmation that the option has been noted. Make sure you let us know within those 14 days (via ) whether you cancel, confirm or change the option.
    10. If you have not responded after 14 days, your optional reservation will expire and therefore a possible preference for a location.
    11. If, after determining the reservation and the costs paid, SLZ is faced with increased government charges and/or levies, these will be charged even after the (partial) payments have already been received.
    12. To receive the discount for Scouts, you must provide your Scouting Nederland membership number. If no membership number is issued or your membership number does not appear in the membership file of Scouting Nederland, the right to a discount will lapse.
    13. When making a reservation, you provide at least your full name, home address, telephone number, e-mail address, day and time of arrival and departure and the number of people.
  3. Changes to your reservation
    1.  Changes in the number of participants can be communicated free of charge by email to up to 31 days before the arrival date.
    2. After a change you will receive an adjusted reservation and invoice.
  4. Reserve activity and play materials
    1. All information about activity and game materials is listed on the website .
    2. You can reserve this in advance or during your stay on our estate. Booking in advance naturally provides more clarity on availability.
    3. We use external partners for a number of activity and game materials. If not stated otherwise, you reserve and pay directly with the relevant external partner.
    4. You can arrange activities and play materials that you purchase from SLZ directly when you reserve your camping field or you can send an e-mail to:  stating the desired products, quantity and date.
    5. Reservations for electricity (at a cost) are possible on a very limited number of fields.
    6. You will receive a customized reservation based on your camping field and desired products.
    7. You pay the new invoice as written above under “Reservations and payments”.
    8. In urgent cases, for example regarding planning, we will contact you.
    9. You rent and pay for camping materials such as tables, benches, tents, etc., etc. for a minimum of 3 days.
  5. Changes to your reservation of activities, play equipment and camping equipment
    1. Please notify us no later than 31 days before your arrival via .
    2. Activities, play equipment and camping equipment that we have arranged especially for you (externally) can only be changed and/or canceled if the external partners do not charge us anything. Otherwise, we will pass on the costs incurred to you.
    3. After a change you will receive an adjusted reservation and invoice which must be paid in full 31 days before arrival.
  6. Final settlement
    1. The number of participants and number of nights specified when booking is also the minimum number of participants that will be charged.
    2. If the number of participants and/or nights is more than indicated when booking, this will be settled upon your departure.
    3. The final invoice will be drawn up before departure and you must pay all outstanding costs immediately and on site.
    4. If the settlement shows that there is a right to a refund, this refund will be made afterwards to the bank account from which the last payment regarding that reservation came.
    5. We may ask you to complete a form for our administration and checks in the event of a refund. Only a completely completed form entitles you to a refund.
    6. All costs must be paid in € (Euros); preferably with a debit card payment.
    7. If we have to send the (partial) invoice, we reserve the right to charge € 25.00 for handling and administration costs.
  7. Cancellation
    1. If due to circumstances (part of) the reservation is canceled by the tenant, the following cancellation conditions apply:
      1. In case of cancellation the following costs will be charged. This also applies to reservations made through a third party such as and
      2. Special circumstances: in force majeure situations caused by natural disasters,
        political conflicts, weather conditions, etc., changes to your reservation may be necessary. You will be informed of any changes before the start of your stay.
      3. Adjusting cancellations (add to paragraph 2):
        In the event of cancellation, the tenant pays a compensation to Scoutinglandgoed Zeewolde. This amounts to:
      4. In case of cancellation more than 3 months before the start date, 15% of the total sum (excluding tourist tax)
      5. In case of cancellation within three to two months before the start date, 50% of the total sum (excluding tourist tax)
      6. In case of cancellation within two to one month before the start date, 75% of the total sum (excluding tourist tax)
      7. In case of cancellation within one month before the start date, 90% of the total sum (excluding tourist tax)
      8. In case of cancellation on the day of arrival, 100% of the total sum (excluding tourist tax)
    2. You can cover this risk by taking out cancellation insurance yourself. In the event of early departure during the reserved period, no refund will be made for overnight stays not enjoyed.
  8. Arrival and departure times
    1. You rent your camping field from 1 p.m. on the day of arrival until 12 p.m. on the day of departure.
    2. You can enter the bedrooms, kitchen and living rooms of the Adventure House from 3 p.m. on the day of arrival until 11 a.m. on the day of departure.
    3. If you only book for a weekend (Friday to Sunday) (outside the summer period), you can arrive on Friday evening from 7 p.m. and the latest departure time on Sunday is 5 p.m.
    4. Deviating times must be requested by e-mail from the reservations team ( ) and only apply with a positive confirmation.
  9. Additional terms
    1. In the case of events and large (group) camps, additional conditions may be imposed. We would like to discuss these events with the organization at an early stage. A separate appointment will be made for this and will be announced in the reservation confirmation.
    2. Dogs are not allowed on the entire camping field.
    3. It is legally required to submit a “night register” upon arrival, stating at least the surname, initials and place of residence per person. This night register will be sent to you upon reservation so that you can complete it in advance.
    4. A mandatory final payment for cleaning applies to the Adventure House.
    5. Depending on the time of year and weather conditions, we charge an energy surcharge.
    6. After using the Adventure House, you will leave this building “broom clean”.
    7. As a contribution to the so-called “deep cleaning” of the Adventure House, you pay a small contribution per person for the entire stay.
    8. All camping materials rented through SLZ have a rental period of at least 3 days.
    9. The tenant is obliged to strictly comply with all safety and traffic regulations applicable on the site. He also ensures that everyone who belongs to the tenant’s group and/or visits and/or stays with him strictly observes the safety and traffic regulations applicable on the site.
  10. Preference for camping field or bedroom
    1. You can indicate your preference for a specific camping field or bedroom when making your reservation.
    2. We will try to maintain this preference as much as possible.
    3. We may not be able to meet your preference or have to change the confirmed camping field or bedroom at a later stage. You will be informed of this as soon as possible.
    4. Changing your camping field or bedroom does not entitle you to a refund or free cancellation.
  11. Interim termination by SLZ and eviction in the event of an attributable shortcoming and/or unlawful act
    1. SLZ can terminate the agreement with immediate effect:
    2. If the tenant, co-tenants and/or third parties do not or do not properly comply with the obligations under the reservation conditions and/or permits, the associated information and/or (government) regulations, despite written warning, and to such an extent that, according to the standards of reasonableness and fairness, SLZ cannot be expected to continue the agreement
    3. If, despite prior written warning, the tenant causes nuisance to SLZ and/or other tenants, or spoils the good atmosphere on or in the immediate vicinity of the site and/or Adventure House.
    4. If, despite written warning, the tenant acts contrary to the intended use of the site and/or the Adventure House by using the field and/or accommodation.
    5. If SLZ wishes interim termination and eviction, it must inform the tenant by personally delivered letter. The written warning may be omitted in urgent cases.
    6. After cancellation, the tenant must ensure that the rented field and/or Adventure House is vacated as soon as possible, but within 4 hours.
    7. The tenant remains in principle obliged to pay the agreed rate.
  12. Safety and general obligations of the tenant
    1. The tenant is obliged to adhere to the house rules and conduct rules applicable in SLZ and to follow the reasonable instructions of SLZ. SLZ will publish the house rules and conduct in a clearly visible place or provide them in writing. Reasonable instructions may be given verbally.
    2. The tenant is obliged to cooperate with reasonable requests from the SLZ in the context of its legal obligations regarding, among other things, safety, identification, food safety/hygiene and limitation of nuisance.
    3. The tenant must report cases of illness and/or doctor visits at the reception. Groups must provide sufficient first aid equipment themselves.
  13. Complaints procedure
    1. If there is a complaint regarding the establishment or settlement of the reservation, you can contact .
    2. A complaint must contain at least the reservation number, sender and a good description of the complaint.
    3. In the case of a complete complaint, a decision will be made no later than 4 weeks after submission and the complainant will be informed of the outcome in writing (e-mail).

See also our Rules for the stay.